With the goal of maintaining a strong community, the tasks and focus were on the Telegram, Matrix and Twitter platforms.
Tasks.
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Maintain the voice and tone of the importance of privacy in all interactions.
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Generate relevant and engaging material for the community.
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Interact with the Community: Respond to questions, comments and messages in a timely manner.
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Listen to user feedback.
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Manage conversations. This includes removing spam, controlling inappropriate language, and resolving conflicts between members.
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Initiate discussions, ask open questions, host polls and live events to keep the community active and engaged.
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Announcements and Updates
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Serve as the first point of contact for technical questions or common issues, referring complex cases to the support team.
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Compose short messages, threads, graphics and videos that capture the attention of the audience and lend themselves to being shared.