When trying to connect, it is stuck at 2/6, in the settings menu under account is says RequestingZkNyms.
In the logs I see the same error repeating:
2026-08-17T08:42:28.858665Z DEBUG request_zk_nyms{ticket_types=[V1MixnetEntry]}: nym_vpn_account_controller::c
ommands::zknym_handler::handler: All zk-nym requests finished
2026-08-17T08:42:28.858763Z INFO request_zk_nyms{ticket_types=[V1MixnetEntry]}: nym_vpn_account_controller::c
ommands::zknym_handler::handler: return=[Err(RequestZkNymEndpointFailure { ticket_type: "v1-mixnet-entry", res
ponse: Response(VpnApiErrorResponse { message: "Failed to request zk-nym for device. Please provide valid devi
ce authentication in headers.", message_id: Some("nym-vpn-website.public-api.device.zk-nym.request_failed.devi
ce_not_authenticated"), code_reference_id: Some("f85b9e93-0547-4516-b70b-0a171a267aa5") }) })]
2026-08-17T08:42:28.858826Z INFO request_zk_nyms{ticket_types=[V1MixnetEntry]}: nym_vpn_account_controller::c
ommands::zknym_handler::handler: close time.busy=6.57ms time.idle=3.16s
2026-08-17T08:42:28.858873Z ERROR nym_vpn_account_controller::state_machine::syncing_state::requesting_zknym_s
tate: something went wrong trying to request zk-nym: Failed to request zk-nym for device. Please provide valid
device authentication in headers., message_id: Some("nym-vpn-website.public-api.device.zk-nym.request_failed.
device_not_authenticated"), code_reference_id: Some("f85b9e93-0547-4516-b70b-0a171a267aa5")
2026-08-17T08:42:28.863461Z INFO nym_vpn_account_controller::controller: New AccountController state: Requesting zk-nyms
When trying to find the cause, I tried to go to fastly.com in browser without proxy, I get the response
We’re sorry. Online sign ups, as well as access to the Fastly app and API, are not available in your location.
When using proxy, the full fastly page opens.
Could this be related to the issue?